technicians can add frequently asked questions |
FAQ's can be linked with one or all products |
5 star rating system for technicians |
statistics and tops can be also viewed by your support personnel |
competition between technicians is very challenging and will translate in better customer support |
you'll be able to track buyer suggestions and bugs |
technician welcome screen |
list of all the persons who requested support |
user details page - seen by technician |
technicians page - view the details of a ticket |
technicians can view all conversations with an user |
technicians can easily reply to e-mails |
technician can add file(s) to his reply |
comments can be added to a ticket |
the administrator can add news for technicians and visitors |
the administrator can add/delete departments |
suggestions can be viewed and managed by the admin |
helpdesk home page seen by visitors |
contact us page with custom fields |
FAQ page seen by visitors (category view) |
FAQ page seen by visitors |
FAQ page seen by visitors (product view) |
user registration page |
user login screen with "forgot password" link |
visitor news/announcements section |
unresolved tickets are published in different shades |
