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- unlimited departments
- unlimited technicians
- instant messaging between technicians
- automatic ticket assignment
- news module for users and technicians separately
- file support
- Windows tray notification
- advanced FAQ
- easy ticket reply / search
- strict security rules between departments
- 5 star ranking system
- mailing lists
- integrated bug tracking
- integrate with ANY forum
- easy to use interface
- quick stats
- visitor/buyer/prospect/difficult client tracking
- ... and a lot more
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eDesk2 - help desk software
Help desk demo
Visitor help desk front page
Technician administration panel
(username/password: tech/demo)
Admin panel
(username/password: admin/demo)
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